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Frequently Asked Questions

Your Questions About Our Chauffeur Services, Answered

  • Your driver will meet you at the arrival's hall with a London Minicab Service name board at all UK airports.
  • You will receive exact instructions of the meeting point with a photo of both the meeting point and driver the day prior to your arrival. This can be requested earlier if you wish.
  • For International airports, your driver will always meet you at arrivals unless otherwise stated.
  • This varies depending on how many passengers are travelling? Are any children or elderly?
  • Are you travelling with a passport which can be used at the e- gates ?
  • We would be happy to advise you accordingly when making your booking.
  • However, in general we advise meeting & greeting 40 minutes after landing for British European
  • Union(EU), European Economic Area(EEA), Swiss, American, Australia, Canada, Japan, New Zealand, Singapore, South Korea nationals.
  • All other passports holders we advise one hour after landing.
  • Yes we monitor all flights and track the official arriving time on the day.
  • We will adjust your meeting time accordingly.
  • For example:
  • Booking Request (time of booking)
  • Official Arrival Time: 19:00
  • Meeting time (after landing): 19:30
  • Day of Travel
  • Official Arrival Time: 18:50
  • Meeting Time: 19:20
  • As illustrated we will adjust the meeting time accordingly on the day
  • Within your booking quote we include 30 minutes waiting time after the agreed meeting time.
  • After this period waiting time is charged at £6 per 15 minutes thereafter. Please note, the difference in car park fees will also be charged.
  • The meet and greet fee will be incorporated into your quote.
  • This fee covers 30 minutes car park fee and waiting time after the agreed meeting time at the airport.
  • We provide our drivers with a vast amount of time to reach their collection point in time without any issues. In the unfortunate event a road traffic incident or any other form of incident occurs out of our control we will immediately inform the lead passenger of the situation along with regular updates.
  • If you wish to transport an animal with you during a booking, we would require that you notify us beforehand. It is ultimately the driver’s discretion as to whether they complete the booking but the animal must be secured during travel. Guide dogs are permitted in all vehicles.
  • In this case you can contact your driver direct using their mobile number provided on the driver confirmation or our management team directly (sent the day prior to your collection). Can I book a job with multiple pickup/drop off address? Yes, you can make bookings via multiple pick up and drop off addresses. Kindly inform the booking team at the time of making your request.
  • We require a minimum of 24 hour’s notice of your scheduled collection time if you wish to cancel your booking and receive a full refund. In the event a cancellation is made within 24 hours of your scheduled collection time management will consider your request and if any form of reimbursement is due. We reserve the right to charge the full balance if less than 24 hour’s notice is provided (not including flight cancellations).
Chauffeur service